To track your package, follow the instructions in the automated email you will receive once your package has been shipped. After this email, your tracking will be updated once your package has reached the distribution center. Please note that this business process can occasionally take up to 4 working days.

What name will appear on my credit card/bank statement?

All fees are displayed under our trading name: LEAFSTORE

How can I pay for my order?

There are a number of payment methods available to you in the LEAF STORE webshop:

• Visa & Mastercard
• PayPal
• Klarna invoice
• Apple Pay
• Bancontact
• Google Pay
• Ideal
• Shop Pay
• UnionPay

Instructions on how to make each type of payment will be provided after you select your preferred payment method during checkout. Please follow these instructions carefully.

Can I get a refund?

To receive a refund, you must return your unopened package. Here are the steps you need to follow:

• Contact customer service using our contact form to request a return label. Make sure you are logged in and select the order number that corresponds to the package you wish to return.
• Stick the return label on the package and follow the instructions on it.
• Once we have received your returned package, we will process your refund - we may need to ask you for your bank details as it is sometimes not possible to refund a credit card payment.

Please note that a refund may take 1 to 3 weeks.

Are your products legal in my country?

We are unable to provide information about the legal status of our products in your country as the number of countries we ship to makes it impossible for us to keep track of what is legal in each country. It is your own responsibility to research your local laws and regulations before ordering from us as we cannot be held liable if your package is stopped by customs.

Before you contact us, check that you have followed all the rules for successful germination of cannabis seeds. We recommend this blog post.

Expert advice on successful germination of cannabis seeds.

However, if none of our seeds germinate, contact us via the contact form and we will find a solution.

NOTE, HOWEVER, that seeds are a natural product and may vary in quality despite optimal storage conditions.

And we are therefore not obliged to compensate if germination is unsuccessful.

How can I create a LEAF STORE account?

Very easy and fast! Just click on your account at the top of our website and then select "Register" and then follow the instructions. Your account will be set up in less than 1 minute.